Shipping & Delivery Time

Petionship Pet Suplies Wholesale Platform Singapore strives to offer the safest and fastest shipping and delivery services at affordable costs for our buyers and pet shop clients. Your order will normally be delivered door-to-door within 10-15 working days. Once your order and payment is received, Petionship will contact you for delivery details and arrangements.

Delivery Area

Unless otherwise specified, Petionship can deliver to all shipping addresses in Singapore except P.O. Boxes, Postal Locked Bag, Postal Window Delivery Service, VBOX, My Mail Box, and My Singpost Box. Delivery to other countries or regions is not available at the moment.

Shipping Methods

To ensure the best shipping efficiency and cost-effectiveness, Petionship will choose the most suitable shipping method based on the quantity, size and weight of your order, including but not limited to S.F. Express, Singapore Post or other local logistics companies or courier services, in order to deliver the goods to your store or designated delivery address in a timely and safe manner.

Shipping & Delivery Charges

Petionship will waive shipping and delivery charges for orders greater than or equal to SG$400. If your order is less than SG$400, a standard delivery fee of SG$10 applies.

Other Shipping & Delivery Terms and Conditions

  1. All images on Petionship Singapore's website are for reference only. Due to differences in computer screen colors and official promotional images, no returns or exchanges will be made for items without quality or safety issues; no returns or exchanges will be made for changed packaging or product appearance that has been determined by the supplier.
  2. In unforeseen events (such as extreme weather conditions and governmental lockdown measures due to COVID-19), our appointed courier will be in touch to reschedule for the next earliest delivery slot available. Petionship will duly notify you of any unexcepted or ad-hoc delivery rearrangement.
  3. If the product is damaged or scraped, please notify Petionship within 5 working days upon receipt of goods to discuss on return or refund matters. You may also refer to our Return Policy at Petionship Singapore.
  4. In case of any dispute, Petionship Singapore reserves the right of final interpretation and decision.

Contact Us

If you have any inquiries about shipping and delivery for Petionship Singapore, please contact us at any time at sg.support@petionship.com.